Privacy Policy

At Around Clock Care Services, we understand the importance of trust and discretion when caring for our clients. To provide the best possible support, we may need to collect some personal information. However, we are committed to your privacy and keeping your information secure at all times.

Privacy Statement

Around Clock Care Services acknowledges and respects your rights to privacy and is committed to maintaining the confidentiality of your personal information. We use information in line with legislative requirements.

Information We Collect

We may need to collect personal and sensitive information to learn the background and condition of our participants and provide support accordingly. Anyone who wants to get service, support, or any help through our website must have to provide personal information. This personal information may include name, address, phone number, email address, etc.

Sensitive information such as medical, family culture, and religion depends on the level of services you need. We may also collect financial information to process payments for our services. This information may include bank account details or credit card details.

Our system will collect device and browser information when you visit our website. This includes device and browser details, IP address, cookies, and domain type with server information.

How Do We Collect Information?

We collect your personal and sensitive information to provide the best possible support and ensure your safety. There are four ways we collect your information:

Directly From You
We collect personal details like your name and contact information, as well as sensitive information like medical history, family background, and religious practices, with your consent. This allows us to provide culturally sensitive care customized to your needs. We may also collect financial information for secure payment processing.

Through our website
Our website gathers the necessary information you provide in contact forms and emails, along with browsing data, to improve the user experience.

From External Sources
With your permission, we may collaborate with relevant agencies like TAC, My Aged Care, or NDIS to obtain information and ensure a coordinated care plan.

Using Cookies
We also use cookies on our website, which are small data files stored on your device to remember your preferences and browsing activity. This is a commonly accepted practice that helps us improve your user experience. You can choose to disable cookies in your browser settings, but be aware that this might limit some website functionalities.

How Do We Use Your Information?

Your information is used responsibly, and for the purposes you expect. We use it to deliver exceptional care customized to your needs, send important service updates, and improve our website based on user data. Here is how we use your information in detail:

• Personal data such as your name, contact information, phone number, email address, date of birth, etc, allows us to reach you easily, coordinate care effectively, and ensure your safety.
• Information about your cultural background and religious practices helps us provide culturally sensitive care that respects your values and beliefs.
• Your details about health conditions, medications, hypersensitivity, and treatment plans are essential to customize and provide the most appropriate care.
• We use information about family, friends, or other support people in your life to collaborate with them and ensure everyone involved is on the same page regarding your care plan.

Disclosure of Your Information

It’s important to note that we will never collect more information than what is necessary to deliver exceptional care and ensure your safety. We will only disclose your personal information in the following limited circumstances:

• For Your Care: We may share your consent information with healthcare providers or other professionals directly involved in your care.
• Authorized Third Parties: We may share your information with third-party service providers who assist us in delivering our services.
• Legal Requirements: We may be required to disclose your information by law, such as mandatory reporting requirements or lawful requests from government authorities.

Protecting Your Data

We have a strict data privacy policy outlining information handling, utilize industry-best security measures to prevent unauthorized access, and ensure all data transmission is encrypted via a valid SSL/TLS certificate (indicated by the padlock icon and “https://” in the web address).

For secure financial transactions, we partner with secure payment gateways with SSL/TLS connections but cannot be held responsible for their practices after a transaction. We are committed to earning your trust and keeping your information safe.

Your Right to Access Information

We respect your right to control your information. You can request a copy of your data and update any errors by contacting our support team. We may require identification to verify your request and ensure information is released to the authorized person. You have the right to:

• Request access: You can request a copy of the information we hold about you by contacting our support team.
• Access your information: Once we verify your identity to ensure authorized access, you will be granted the ability to review the information we have on file.
• Make corrections: If you believe any of your information is inaccurate, incomplete, or outdated, you have the right to request corrections.

Policy Updates

We hold all the rights to make changes and updates to this privacy policy. Timely updates are necessary to continuously improve our services and comply with evolving regulations. We will notify you and keep you informed about changes in the policy by posting it on our website, email, or by other means.